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Emergency Communications Dispatcher

Tewksbury, MA, USA

Job Type

Full Time

About the Role

Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

Answers incoming emergency and non-emergency voice, text, and TTY calls from the public; determines the nature of the call; Determines correct signal and/or code; assigns priority to call; simultaneously enters information into computer.

Dispatches the appropriate agency (police, fire, emergency medical) to the scene through use of radio and computer- aided dispatch (CAD) system; coordinates multi-unit and multi-jurisdictional response calls.

Provides life-saving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are enroute; checks medical status.

Enters incident information and incident numbers into computer aided dispatch (CAD) so it is available to public safety personnel.

Maintains contact with response unit in order to give current information and instructions regarding emergency situation.

Maintains contact in unusual situations (e.g., with hostages) to ensure information and communications flow; assists in the coordination of correct response.

Contacts callers to obtain or relay information relating to original call or complaint.

Maintains awareness of available response units in order to dispatch calls appropriately and efficiently.

Performs administrative support work of routine to moderate difficulty in processing, entering and retrieving information from police records and reports.

Retrieves and relays information from CJIS and NCIC, such as driver's license, weapon registration, tag and article ID numbers, dates of birth, etc. to law enforcement personnel.

Uses a computer to enter and retrieve data; sorts and files records; assists the public with transactions and information relating to police, fire, and EMS activity.

Contacts appropriate agencies by telephone to confirm wants and warrants at request of public safety officer; relays information to NCIC representative to confirm warrants and to relay information regarding located, recovered, or stolen articles.

Coordinates with special response units such as K-9, bomb squad, SWAT, dive team, TAC team, hazardous materials team, narcotics, or intelligence in order to dispatch units to emergency scenes.

Facilitates contact of and/or contacts Animal Control and DFACS after hours.

Interacts with public over the phone to answer questions, provide information, or resolve problems; provides information on how to retrieve lost or stolen property, retrieve vehicles from impound facilities, obtain accident reports, etc.

May be assigned to function as Communications Training Officer; provides training and instruction to new and less experienced operators on various aspects of 911 operation; monitors and documents trainees' activities; coaches and motivates trainees to improve job knowledge and performance.

Performs similar or related work as required, directed or as situation dictates.


About the Company

NMRECC Dispatcher Position offers the following Benefits and Salary as of July 1, 2023.

Hours: 40 hours a week with a shift rotation of 4 days on, 2 days off and includes nights, weekends, and holidays. All Shifts worked between 4pm and 8am receive additional shift differential pay on top of regular salary.

Salary Range: Starting annual salary of $48,026 up to $63,955 as well as 13 days of extra holiday pay and the ability to earn overtime on a regular basis.

Benefits: Paid Sick Leave, Vacation Leave, Contributory Health, Dental, and Life Insurance.

Last Updated:

January 4, 2024

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