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Public Safety Dispatcher 1


Job Type

Full Time

About the Role

Receives, reviews, and transmits emergency and law enforcement related communications by operating multi-band sophisticated radio broadcast system, teleprocessing system, cellular emergency 911 telephone network and a worldwide police telecommunications system under the rules and regulations of the Federal Communications Commission to disseminate information on crimes and emergencies

Answer complaints and transmits broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel

Coordinates the communications activities of National Attack Warning Systems, in accordance with the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods

Receives emergency and law enforcement related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network and provides assistance as needed

Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as highspeed chases, surveillance, searches, restraining orders, search warrants etc.

Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc.

Utilizes numerous federal, state, municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating, and forwarding information to other federal, state, municipal and international law enforcement and emergency agencies

Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc.

Receives and reviews requests, and coordinates the emergency transport of human blood and/or organs to and various medical facilities throughout the Commonwealth and/or nationwide, as required

Responds to requests for information via telephone, from other agencies, the news media and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions

Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records

Maintains and operates and emergency TDY system for the hearing-impaired public

Facilitates a language line system for the non-English speaking public; performs related duties as required.



About the Company


First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of communications systems, or in fast paced environments where multi-tasking is required, and (B) a high school diploma or certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts.*

* A Massachusetts High School Equivalency diploma, certificate of General Educational Development (GED), or an equivalent secondary education credential recognized by the Commonwealth of Massachusetts may also be accepted.

Applicants are required to successfully complete a critical skills assessment prior to hire.

Incumbents may be required to have a current and valid motor vehicle driver's license at a class level specific to assignment.

Incumbents may become certified as a Communications Training Officer and/or obtain other related certification(s) via on-the-job training as determined by the Agency and must be able to obtain and maintain job-related certifications and/or credentials necessary to fulfill the duties and responsibilities of their work assignment..

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Public Safety Dispatcher I

Last Updated:

January 4, 2024

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